Aravindh MS

Pagonxt Merchant Solutions (Wirecard), Chennai

Senior Application Engineer, April 2020 – Present

• Deploying and releasing software systems, working with development teams to plan deployment/rollback strategies, doing gradual or parallel deployments, and using CI/CD processes applying Blue-Green deployment strategy.
• Conducted walk-throughs and sign-off meetings before implementing the Production version.
• Collaborated with release management team for post deployment validations and server/service restarts.
• Provided L2.5 level support for Payment & Risk applications and their infrastructure services hosted in various data centers worldwide.
• Monitored Payment lifecycle/batch with Control-M batch scheduling tool and investigated reported issues by analyzing API calls, database logs, and web server logs.
• Leading efforts to resolve major production issues with relevant teams and incident managers.
• Coordinated with DC operations team for disaster recovery testing and traffic management.
• Automated daily operational activities using Rundeck and Python scripts.
• Monitored system performance and availability. Used tools to set up alerts and respond to issues quickly which eventually reduced incident response times by 40%.
• Developed SQL scripts for reports requested by Business Analysts.
• Created and managed internal documentations using Atlassian tools like Confluence and Jira.
• Provided deployment assistance in migrating key applications to cloud platforms (Azure).

Cognizant, Chennai

Associate – Projects, June 2014 – April 2020

• Resolved incidents, issues and production defects as L2 member in managed services support model.
• Monitored critical jobs 24x7, identifying and resolving issues before they impacted business operations, resulting in a 40% reduction in downtime incidents and enhancing overall system reliability.
• Implemented automation functionalities which reduced manual support activities by 30% using Shell/Python scripts and scheduling crontab jobs.
• Developed new application functionalities using Python, Informix, Unix, Shell Scripting, and SQL under HP-UX platform.
• Conducted root cause analysis on production issues and framed action items for prevention and resolution.
• Collaborated with various project teams for new deployments and resolving tickets through defined process.
• Improved productivity by planning automated job scheduling and notifying about failures and alerts.
• Prepared project closure documents including weekly status report, monthly status report, and KPI metrics report.
• Maintained KEBD documents on Confluence and WordPress platforms.
• Recognized for innovative problem-solving skills, consistently resolving technology issues and implementing solutions that improved operational performance by 30% boosting team productivity by 20%.

Walt Disney Parks and Resorts (WDPR) – DI Explorer

A web-based utility built using Python Flask framework to perform basic operations like ad-hoc script execution, one stop issue/error analysis using log files and track execution history for Python/batch scripts bypassing direct access to production server.

• MVC design pattern with Python Flask Framework, Python Jinja templates, HTML5, Bootstrap CSS for the front end, and SQLAlchemy for the ORM.
• Selenium, Beautiful Soup with Python to scrap the job details from web interface.
• WMIC calls and Python subprocess to execute remote process on a remote server.

Walt Disney Parks and Resorts (WDPR) - Information Advantage

Active member of Information Advantage team, acquiring knowledge in Disney sales ticket processing, business flow, reporting methodologies, Unix and Python jobs, database tables and structures.